Refund Policy

Last updated: [PLACEHOLDER date]

We want you to love what you buy. This Refund Policy explains when and how you can request a refund for a digital product purchased on Creative Assets Studio.

1. 7-day refund window

You may request a refund within 7 calendar days of your purchase if the product has not been downloaded or accessed. Because we sell digital goods, once a product has been downloaded or the linked files have been opened, we generally cannot issue a refund.

2. Exceptions we always honour

• The product you received is materially different from what was described on the product page.
• The download link is broken or the files are corrupted and we cannot fix it within a reasonable time.
• You were charged twice for the same order.
• Any mandatory consumer-protection right in your jurisdiction that overrides Sections 1 or 2.

3. How to request a refund

1. Email support@creativeassets.studio from the address you used at checkout.
2. Include your order reference (starts with REF-) and the reason for the refund.
3. We acknowledge every request within 24 business hours.

4. Timelines

Approved refunds are issued back to your original payment method within 5–10 business days, depending on your bank or payment provider. You will receive a confirmation email once the refund is processed.

5. Chargebacks

We ask that you contact us first before initiating a chargeback with your bank. In most cases we can resolve the issue faster and more amicably.

6. Contact

Questions? Email support@creativeassets.studio.